Refund Policy

At Medico Equipments, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund according to the following policy.

1. Return Period

Customers may request a return within 7 days of receiving the order.

Return requests submitted after 7 days may not be accepted.

2. Return Conditions

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned with the original packaging and accessories.

  • Not show signs of damage caused by misuse or improper handling.

  • Include all items supplied with the original order.

Certain products may not be eligible for return due to hygiene, safety, or other product-specific reasons.

3. Return Shipping & Charges

If a customer requests a return for reasons such as changing their mind or ordering the wrong product, 30% of the order value will be paid by the buyer as applicable return/handling charges.

The customer may also be responsible for the applicable return shipping costs.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery and provide the necessary details or photographs.

We will review the issue and, where applicable, provide a replacement, refund, or other suitable solution.

5. Refund Process

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the applicable original payment method.

The time required for the refund to appear in your account may vary depending on the payment method or financial institution.

6. Non-Returnable Products

For health, hygiene, and safety reasons, certain medical products may not be eligible for return once opened or used.

Please contact us before returning any product if you are unsure about its eligibility.

7. How to Request a Return

To request a return or refund, please contact Medico Equipments through our customer support and provide your order details along with the reason for the return.

We will provide you with the necessary instructions for completing the return.

Medico Equipments reserves the right to review each return request according to this policy.